Agree KPIs

You need to be very clear on what value you expect to achieve from the project. Your stakeholders need to know this as does your customer/end user and all those involved in delivering the project.

You should consider :

Review client/end user outcomes

As you move into the Design stage review client/end user outcomes.

It may be that new delivery team members have been brought on board or potentially there may have been a wholesale change in personnel if new partners have been selected. New stakeholders may be involved or the importance and influence of certain stakeholders may have changed. Either way this is an ideal time to review desired outcomes and test previous approaches.

It may be helpful to do this in a team environment with the support of a facilitator.

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Use existing KPI suites to benchmark performance

Ideally existing KPI suites should be adopted as this will allow benchmarks to be established from existing and historic projects. However, don’t just set arbitrary benchmarks. Think about the desired outcomes of the customer.

You should also ensure that you compare “like with like” so basic project information should be captured to make meaningful comparisons:

  • Project Type e.g. Housing, Health, Education, Leisure, Civil Engineering, Retail, Private
  • Project Location – Rural or Urban
  • Type of Construction e.g. Brick/Block, Steel Frame, Off Site Manufacture (OSM), Timber
  • Location Type – Greenfield, Brownfield
  • Scheme Type (mainly applicable to Housing Projects)
  • Procurement Type e.g. Collaborative Working, Design & Build, Off the Shelf, PFI, Section 106, Traditional
  • Contract Type e.g. JCT 98, JCT IFC, JCT Constructing Excellence, JCT MW, ICE Conditions of Contract, ICE Minor Works, ACA, NEC, other

As far as end of project measures are concerned the following list provides typical examples:

  • Client Satisfaction
  • Contractor Satisfaction
  • Predictability of Cost
  • Predictability of Time
  • Quality
  • Productivity
  • Profitability
  • Safety
  • Construction Cost
  • Construction Time

Benchmark data for these KPI’s and others can be derived from case studies available via

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Measure economic, social and environmental performance

To ensure that value is maintained performance should always be measured in terms of economic, social and environmental criteria.

KPI’s to measure these criteria is available via Constructing Excellence in Wales’ Exemplar programme

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How to produce SMART KPI’s

KPI’s need to be SMART :

S – Specific

M – Measurable

A – Achievable

R – Realistic

T – Time based

Further information is awaited for this section.

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