Review value to customer

Maintaining a clear focus, throughout the project, on what the customer regards is of “value” is critical in delivering “best value”.

You should consider the following:

Review the vision and aspirations of the customer

  • Revisit your original statements in terms of project objectives and what is considered to be of value
  • Restate these requirements to the team
  • Keep asking the “silly” questions

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Confirm what social benefits the customer wants to deliver

  • What are the social areas that are of greatest importance to you?
  • Do you have socio-economic needs such as a requirement to create jobs for economically inactive individuals or NEETS (not in employment, education or training)? (Blaenavon Community Campus)
  • Do you wish to up-skill local communities?
  • How important is community engagement to you? (Taff Ely Learning Campus)
  • Keep consulting your stakeholders
  • Keep consulting the community
  • Keep communicating with your team

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Confirm what economic drivers are influencing the customer

  • What are the areas that are of greatest importance to you?
  • How important is cost certainty to you eg. do you have a fixed budget?
  • How important is time certainty to you eg. do you have a service need which is time dependent such as a school or road opening?
  • Is it critical that you receive a defect free asset on completion as returns to site will be cost prohibitive?
  • Keep consulting your stakeholders
  • Keep consulting the community
  • Keep communicating with your team

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Confirm how the customer wants to address environmental concerns

  • What are the areas that are of greatest importance to you?
  • How sensitive is the site to environmental factors? (Ffordd Amazon Swansea)
  • Are there certain environmental standards which you need to meet? (Methyr Tydfil Town Hall Refurbishment)
  • Keep consulting your stakeholders
  • Keep consulting the community
  • Keep communicating with your team

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